Shipping & Returns

Shipping

U.S. Customers
We use UPS exclusively for all domestic orders. For all international and military orders, we ship conveniently through the U.S. Postal Service.

Any order made (and age verified as required) before 2:00 pm Pacific Standard Time Monday - Friday, will ship that same day. Orders placed after 2:00 pm PST will ship the next day. Orders placed (and age verified as required) on Friday after 2:00 p.m. PST, Saturday and Sunday will be shipped on the following Monday. Please note, UPS calculates time in transit in relation to business days only. Saturdays and Sundays are not business days. However, for an additional fee, UPS does offer Saturday Delivery for their Next Day Air or Second Day Air services only. For example, if you place your order on Friday before 2:00 pm PST and would like to get it on Saturday, you may submit any delivery requests in the special instructions section or you may contact us by phone. Once your instructions have been received, we will inform you about any applicable charges that may apply.

See map below of the U.S. illustrating UPS's guaranteed number of days to delivery for UPS Ground.

UPS Time Map

 

International Customers
Please note that some countries charge additional taxes on tobacco products that Fumari has no control over. Please contact your country's Customs office for current tobacco taxation laws.

USPS shipments to international customers are not traceable. For detailed information please refer to the following link; https://www.usps.com/international/priority-mail-international.htm.

Shipping Confirmations
A confirmation of your order will be emailed to you after finalizing your purchase. Once your package has been shipped, Fumari.com will also send you a shipping confirmation email. Instructions on how to track your package (for domestic orders) will be included as well. Please remember that UPS does not ship to P.O. Boxes. For help on selecting a shipping method for the U.S., click here.

Shipping Method Details
Click here for a detailed overview of shipping methods provided by Fumari.

 

UPS and Fumari Days off

  • New Year's Day
  • Memorial Day
  • Independence Day (Observed)
  • Labor Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve - DELIVERY OF PRE-ARRANGED AIR AND INTERNATIONAL ONLY

Holiday Shipping Guide

We'll update you as the holiday shipping season approaches with important shipping and shopping deadlines so you can make sure all your gift shopping is complete!

Returns

Thank you for placing an order with Fumari.com. We hope that you enjoy your purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns.

Merchandise purchased from Fumari.com may be returned within 30 days starting from the date your package has been received. It is recommended that you initiate the return process as soon as possible to ensure that we receive your package in the appropriate time. When processing your return, all products must be in original condition (unused) and accompanied by a copy of your shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable.

In the case that you are returning a product because it is damaged, please let us know and we will gladly pay for the shipping charges.

If your order is missing merchandise or you receive the wrong merchandise, please contact us at 619-501-0613 or email us within 3 days of receiving your order, so we can start the claims process promptly. However, delays in reporting the problem will complicate the process and may result in the denial of your claim.

Please insure your package for the retail value of the items. This way you will be protected if the package is lost or damaged. Our shipping address for returns is:

Fumari
Attn: Internet Returns
675 Gateway Center Dr., Ste. A
San Diego, CA 92102

Depending on your location, there will be a 3-5 business day transit time for your package to arrive at our Internet Returns Center. Once received, returns are processed within one business day and a credit will be posted to your account within 1-2 days.

Customer Service is available Monday through Friday: 8:00-4:00 p.m. PST. Please contact us at 619-501-0613 and/or email us