Fumari Hookah Tobacco, Hookahs, Charcoal & Accessories

Payment:

Online we only accept credit cards: Visa, MasterCard, American Express and Discover. Please e-mail us if you wish to pay another way as we do accept Western Union Money Orders, but you should email us your order first rather than go through the shopping cart.

 

Shipping:

We use UPS exclusively for all domestic orders. For all international and military orders, we ship conveniently through the U.S. Postal Service.

Any order made before 2:00 pm Pacific Standard Time Monday - Friday, will ship that same day. Orders placed after 2:00 pm PST will ship the next day. Orders placed on Friday after 2:00 p.m. PST, Saturday and Sunday will be shipped on the following Monday. Please note, UPS calculates time in transit in relation to business days only. Saturdays and Sundays are not business days. However, for an additional fee, UPS does offer Saturday Delivery for their Next Day Air service only. For example, if you place your order on Friday before 2:00 pm PST and would like to get it on Saturday, you may submit any delivery requests in the special instructions section or you may contact us by phone. Once your instructions have been received, we will inform you about any applicable charges that may apply. When calculating the arrival date of your package, please refer to http://www.ups.com/content/us/en/resources/find/time_cost/index.html for further information. For a map of the U.S. illustrating UPS's guaranteed number of days to delivery for UPS Ground, click here.

If you request that your shipment be delivered without a signature required, or "shipper release", the following terms of service apply according to UPS rules and regulations:

UPS will make only one delivery attempt.
UPS will not obtain a signature upon delivery.
A UPS delivery record will be conclusive proof of delivery.
The shipper accepts liability for any loss or damage to the package after delivery.

Please note that some countries charge additional taxes on tobacco products that Fumari has no control over. USPS shipments to international customers are not traceable. For detailed information please refer to the following link; http://www.usps.com/global/sendpackages.htm.

A confirmation of your order will be emailed to you after finalizing your purchase. Once your package has been shipped, Fumari.com will also send you a shipping confirmation email. Instructions on how to track your package (for domestic orders) will be included as well. Please remember that UPS does not ship to P.O. Boxes. For help on selecting a shipping method for the U.S., click here.

Click here for a detailed overview of shipping methods provided by Fumari.

UPS (and Fumari) Days off for 2010:
Friday, January 1, 2010 - New Year’s Day
Monday, May 31, 2010 - Memorial Day
Monday, July 5, 2010 - Independence Day (Observed)
Monday, September 6, 2010 - Labor Day
Thursday, November 25, 2010 - Thanksgiving
Friday, November 26, 2010 - PICK UP AND DELIVERY OR PRE-ARRANGED AIR AND INTL ONLY
Friday, December 24, 2010 – DELIVERY ONLY
Saturday, December 25, 2010 - Christmas
Friday, December 31, 2010 - New Year’s Eve - PICK UP AND DELIVERY OR PRE-ARRANGED AIR AND INTL ONLY

 

Returns:

Thank you for placing an order with Fumari.com. We hope that you enjoy your purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns. Our Online Return Policy differs from our Lounge Return Policy. If you have questions about returning items purchased from our lounge, please call 619-238-4949 or email the lounge.

Merchandise purchased from Fumari.com may be returned within 30 days starting from the date your package has been received. It is recommended that you initiate the return process as soon as possible to insure that we receive your package in the appropriate time. When processing your return, all products must be in its original condition (unused) and accompanied by a copy of your shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable.

In the case that you are returning a product because it is damaged, please let us know and we will gladly pay for the shipping charges.

If your order is missing merchandise or you receive the wrong merchandise, please contact us at 619-501-0613 or email us within 3 days of receiving your order, so we can start the claims process promptly. However, delays in reporting the problem will complicate the process and may result in the denial of your claim.

Please insure your package for the retail value of the items. This way you will be protected if the package is lost or damaged. Our shipping address for returns is:

Fumari
Attn: Internet Returns
PMB 625, 255 G Street
San Diego, CA 92101

Depending on your location, there will be a 3-5 business day transit time for your package to arrive at our Internet Returns Center. Once received, returns are processed within one business day and a credit will be posted to your account within 1-2 days.

Customer Service is available Monday through Friday: 8:00-4:00 p.m. PST. Please contact us at 619-501-0613 and/or email us.

 

Product Guarantee & Assurance:

We guarantee that we have used and tested every item you see Online in our Hookah Lounge in Downtown San Diego. Click here to visit the Lounge. We assure you that the Fumari Tobacco is packed upon order and thus the freshest you can buy.

 

Safe Shopping:

Fumari.com uses GoDaddy's secure socket layer (ssl) certificate authentication (capable of 256-bit encryption) and EPN's secured payment gateway. SSL is encryption technology that provides security while entering information and transmitting it over the Internet. If your browser software doesn't permit SSL encryption, you won't be able to place an order or fill out any checkout forms at Fumari.com.

It is our policy not to store your full credit card information. Full credit card information is used solely by the payment gateway to process your order. For additional consumer protection, all new international orders are verified by phone and/or fax prior to processing, and shipped using traceable methods. We also verify domestic orders by phone, prior to processing, if we are unsure of the order's legitimacy.

Although we take these measures to protect your information, please be aware no site can ever guarantee itself to be 100% safe, at all times.

 

Order Status:

To track the status of an order, be sure to create an account during checkout. Order status, and shipment tracking information, is provided in your account's "order history". To log in or visit your account, click here. Please note not all shipping methods are trackable. If you need help following up on an order you placed, please contact customer service. Customer Service is available Monday through Friday: 8:00-4:00 p.m. PST, and can be reached at 619-501-0613 and/or contactus@fumari.com